Refund policy
Refund & Return Policy
At Altitude, we want our customers to be satisfied with every purchase. If something isn't right with your order, our customer support team is available to help.
30-Day Return Policy
We offer a 30-day return period. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with any original tags attached and in its original packaging where applicable.
Proof of purchase or your order number may be required.
How to Request a Return
To request a return, please contact our customer support team at support@storealtitude.com.
Please include your order number and the reason for your return. Our customer support team will review your request and provide the appropriate return instructions and return destination.
Please do not send an item back without first contacting us and receiving return instructions, as unauthorized returns may be delayed or may not be identifiable when received.
Return Shipping
For returns due to a change of mind, incorrect size selection, or another reason not caused by a defect or error on our part, the customer is responsible for return shipping costs unless otherwise agreed by our customer support team.
If an item arrives damaged, defective, or incorrect, Altitude will provide an appropriate resolution and cover reasonable return or replacement shipping costs where applicable.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.
Our customer support team will review the issue and, where appropriate, arrange a replacement or issue a full refund.
We may request photographs or other reasonable information to assess the issue.
Exchanges
If you would like a different size or item, please contact our customer support team.
Where an exchange is available, our team will provide instructions on how to proceed. Product availability cannot be guaranteed until an exchange has been arranged.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the outcome of your return.
Approved refunds will be issued to the original payment method.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund after it has been issued by us.
Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has progressed sufficiently through processing or fulfillment, cancellation or modification may no longer be possible.
If an order can no longer be cancelled, you may request a return after receiving it in accordance with this policy.
Contact Us
For questions regarding returns, refunds, exchanges, cancellations, or damaged or incorrect products, please contact:
Altitude Advertising LLC
Email: support@storealtitude.com
Telephone/SMS: +1 336-951-3085
Our customer support team will review your request and provide the appropriate assistance and return instructions.