Shipping policy

Shipping Policy

At Altitude, we aim to provide a clear and reliable delivery experience from the moment an order is placed until it reaches the customer.

Order Processing

Orders are processed promptly after they are placed.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once tracking information becomes available, customers can use it to monitor the progress of their shipment.

Estimated Delivery Time

Our estimated delivery timeframe for orders within the United States is:

5–7 business days

Delivery estimates are not guarantees and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, holidays, or periods of unusually high demand.

Order Tracking

Where tracking is available, customers will receive tracking information associated with their shipment.

Please allow time for the carrier's system to register and update newly created tracking information.

If your tracking has not updated for an extended period or you have concerns regarding your shipment, please contact support@storealtitude.com.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before payment is completed.

Where free shipping is offered, this will be clearly indicated on the website or during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible.

We will make reasonable efforts to update the information where possible. However, once an order has progressed through fulfillment or shipment, we may be unable to change its delivery details.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so that we can investigate the shipment.

We will review available tracking information and, where appropriate, work with the relevant delivery provider to determine the status of the shipment.

If an order is confirmed as lost in transit or cannot reasonably be delivered, we will work with the customer to provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

Delivered but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, reception areas, mailrooms, and any safe locations where the carrier may have left the package.

If you are still unable to locate your order, contact our customer support team and we will assist you in reviewing the available delivery information.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately.

If this occurs, customers may receive separate tracking information for individual shipments.

Customer Support

For questions regarding shipping, tracking or delivery, contact:

Email: support@storealtitude.com
Telephone/SMS: +1 336-951-3085

Please include your order number when contacting us so our team can assist you efficiently.