Terms of service
Terms of Service
This website is operated by Altitude Advertising LLC, doing business as Altitude (“Altitude,” “we,” “us,” or “our”).
By visiting Storealtitude.com, using our services, or purchasing from us, you agree to these Terms of Service and the policies referenced within them.
Online Store Terms
You may use our website and services only for lawful purposes.
You may not use the website to engage in fraudulent activity, interfere with its operation or security, transmit malicious software, or violate applicable laws or the rights of others.
Products
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, prices, and other information displayed on our website are accurate.
Product colors and appearance may vary slightly depending on lighting, photography, device displays, and screen settings.
Sizing information is provided as a guide, and customers should review available size information before ordering.
Prices and Payment
Prices are displayed in the currency indicated on our website.
Any applicable shipping charges will be shown before an order is completed.
Payment must be successfully authorized before an order can be processed.
We reserve the right to correct genuine pricing, listing, or product-information errors.
Orders
After placing an order, customers should receive confirmation using the contact information provided during checkout.
We may refuse or cancel an order where reasonably necessary, including where payment cannot be authorized, fraudulent or unauthorized activity is reasonably suspected, a product becomes unavailable, or a genuine pricing or listing error has occurred.
If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.
Customer Information
Customers are responsible for providing accurate billing, contact, and shipping information.
If you notice an error after placing an order, contact us as soon as possible.
We will make reasonable efforts to make requested changes, but changes may no longer be possible once an order has progressed through fulfillment or shipment.
Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Our estimated U.S. delivery timeframe is 5–7 business days.
Delivery estimates may be affected by circumstances outside our reasonable control.
Customers experiencing a delivery problem should contact our customer support team so that we can investigate and assist.
Returns and Refunds
Returns, refunds, and exchanges are handled in accordance with our Refund & Return Policy.
Altitude offers a 30-day return period, subject to the eligibility requirements described in that policy.
Customers should contact our customer support team before sending a return so that appropriate instructions can be provided.
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, or incorrect, please contact us promptly.
We may request photographs or other reasonable information to assess the issue.
Where appropriate, we will arrange a replacement, refund, or other suitable resolution.
Cancellations
Customers wishing to cancel or modify an order should contact us as soon as possible.
We will make reasonable efforts to accommodate requests, but cancellation or modification may not be possible once an order has progressed through processing or fulfillment.
Third-Party Services
Certain aspects of our website and services may rely on third-party providers, including payment processors, technology providers, fulfillment services, and shipping carriers.
Those providers may operate under their own applicable terms and policies.
Intellectual Property
Unless otherwise stated, original content belonging to Altitude, including branding, text, graphics, and website materials, is protected by applicable intellectual-property laws.
Our content may not be reproduced or commercially exploited without authorization except where permitted by law.
Prohibited Uses
You may not use our website for fraudulent or unlawful purposes, submit knowingly false information, distribute malicious software, attempt unauthorized access to our systems, interfere with website security, or unlawfully collect information concerning other users.
Website Availability
We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free availability.
We may modify or temporarily suspend parts of the website for maintenance, technical, security, or operational reasons.
Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, Altitude Advertising LLC will not be liable for indirect, incidental, or consequential losses arising from use of our website or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, website functionality, or applicable requirements.
The updated version will be published on our website.
Governing Law
These Terms are governed by applicable laws of the United States and the State of Idaho, without limiting any mandatory consumer protections that may apply to customers in their jurisdiction.
Contact
Altitude Advertising LLC
1553 N Milwaukee Street
Boise, ID 83704
United States
Email: support@storealtitude.com
Telephone/SMS: +1 336-951-3085